CCA Employee Hub Icon & eRSP Mobile App Instructions

eRSPThe Cahoon Care Employee Hub is your portal to our Employee Newsletter, useful forms, and links. Please follow these steps to put a shortcut icon on your phone:

  • On your cell phone main screen, open Safari (the app with the blue compass icon on it).
  • Type in:
  • Tap the “Share” button (the square with the arrow through it).
  • Scroll right and tap “Add to Home Screen.”
  • Rename or shorten to CCA Employee Hub.
  • Tap “Add.”
  • The CCA shell icon is ready to use!

The eRSP Mobile App is a quick way to check schedules, clock in/out of shifts, and read Care Plans. Please follow the download instructions below:

*Note: To clock in/out with the app, you MUST turn on location services as described below.

Step 1: (Apple users ONLYAndroid users skip to Step 2)

  • Open your phone’s “Settings” > “Privacy” > “Location Services.” Toggle to “On.”
  • Exit out of Settings.

Step 2:

  • Open your App Store (Apple) or Google Play Store (Android).
  • Enter “eRSP Mobile Connect” in the search box.
  • Download eRSP Mobile Connect > Open App.

Step 3:

  • Confirm “Allow eRSP Mobile Connect to use your location.” (* MUST be ON to clock-in/out)

Step 4:

  • Enter Cahooncare (all one word – no spaces)
  • Click “Next.” Click “Caregiver” at top of screen
  • Enter your employee ID and password.
  • Create pin. (Use same 4-digit number as assigned password.)

Step 5: (Apple users ONLY)

  • Exit out of the App and go back to your phone’s “Settings.”
  • Scroll down to find “Safari” > “Location” and choose either “Ask” or “Allow.”
  • You are now all set to use the eRSP Mobile App and all of its great features!!


Logging In

If you receive an error message that your username/password are incorrect,
please try the following:

• Double-check that you are logging in as a “CAREGIVER” at the top of the Login page.
• Double-check you are using the correct spelling of your username and password.
• Call the office with any questions (781-659-1877) and we can reset the info if needed.

Clocking In/Out

If there are any issues clocking in/out when using the app,
double-check that your “location services” are ON by doing the following:

Apple App Location Services

  • Go to “Settings” (Apple Users ONLY) > Click on “eRSP Mobile Connect.”
  • Click on “Location” > Select “While Using the App.”
  • Make sure that “Precise Location” is toggled on.

Android App Location Services

  • Exit out of eRSP Mobile App.
  • Go to “Settings” > “Location.”
  • Select “App Access to Location.”
  • Click on “eRSP Mobile Connect.”
  • Make sure “Allow Only While Using the App” is toggled on.